/*
 * Operations + Voice demo visual refresh.
 * A quiet, iOS-inspired layer kept separate from application logic so the
 * dashboard cards can be reorganised independently in a later iteration.
 */
:root {
  --bg-900: #f5f5f7;
  --bg-850: #ffffff;
  --bg-800: #ffffff;
  --bg-750: #f2f2f4;
  --stroke: rgba(0, 0, 0, .08);
  --stroke-strong: rgba(0, 0, 0, .14);
  --text: #1d1d1f;
  --text-dim: #6e6e73;
  --text-faint: #8e8e93;
  --accent: #1d1d1f;
  --accent-line: rgba(0, 0, 0, .18);
  --cta: #1d1d1f;
  --font-display: "Montserrat", -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
  --font-body: "Montserrat", -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
  --section-y: 56px;
  --radius: 24px;
  --radius-sm: 14px;
  --ink: #1d1d1f;
  --blue: #1d1d1f;
  --violet: #6e6e73;
  --cyan: #1d1d1f;
  --muted: #6e6e73;
  --line: #dedee3;
  --bg: #f5f5f7;
  --green: #30a46c;
  color-scheme: light;
}

html { background: #f5f5f7; }

body {
  color: var(--text);
  background: #f5f5f7;
  font-family: var(--font-body);
  -webkit-font-smoothing: antialiased;
  text-rendering: optimizeLegibility;
}

body::before,
body::after { display: none !important; }

h1,
h2,
h3,
.metric strong,
.pulse-card strong,
.branch-score b,
.report-status strong,
.office-summary strong {
  color: var(--text);
  font-family: var(--font-display);
}

h1 {
  font-size: clamp(44px, 5.6vw, 72px);
  font-weight: 800;
  line-height: 1.02;
  letter-spacing: -.055em;
}

h1 em { color: var(--text); }
h2 { font-weight: 750; letter-spacing: -.04em; }
h3 { letter-spacing: -.025em; }

/* Translucent, compact application bar */
header {
  position: sticky;
  top: 0;
  z-index: 40;
  height: 72px;
  color: var(--text);
  background: rgba(250, 250, 252, .88);
  border-bottom: 1px solid rgba(0, 0, 0, .08);
  box-shadow: none;
  backdrop-filter: saturate(180%) blur(20px);
}

.brand { color: var(--text); text-decoration: none; }
.brand > span {
  width: 40px;
  height: 40px;
  color: #fff;
  background: #1d1d1f;
  border: 0;
  border-radius: 13px;
  box-shadow: none;
}
.brand strong { color: var(--text); font-family: var(--font-body); font-weight: 750; }
.brand small { color: var(--text-faint); letter-spacing: .13em; }

.top-nav { gap: 4px; }
.top-nav a {
  padding: 9px 13px;
  color: var(--text-dim);
  border-radius: 999px;
  font-weight: 650;
  transition: background .18s ease, color .18s ease;
}
.top-nav a:hover { color: var(--text); background: #ececef; }
.top-nav a.active { color: #fff; background: #1d1d1f; }

.language-select {
  min-width: 70px;
  color: var(--text);
  background: #fff;
  border: 1px solid var(--line);
  box-shadow: none;
}
.live { color: #217a4b; }
.live i { background: #34c759; box-shadow: 0 0 0 4px rgba(52, 199, 89, .12); }

main { max-width: 1240px; padding: var(--section-y) 24px 88px; }
.eyebrow { color: var(--text-dim); font-size: 10px; letter-spacing: .13em; }

/* Common iOS-style surfaces */
.panel,
.metric,
.identity-card,
.stage-panel,
.office-chart-card,
.office-insight-card,
.client-card,
.email-preview,
.branch-score,
.office-summary div,
.capture-item,
.handoff-card,
.client-case-panel {
  color: var(--text);
  background: #fff;
  border: 1px solid rgba(0, 0, 0, .075);
  box-shadow: 0 1px 2px rgba(0, 0, 0, .025), 0 10px 32px rgba(0, 0, 0, .035);
}

.panel { border-radius: 24px; }
.metric { border-radius: 22px; padding: 22px 24px; }
.metric span { color: var(--text-faint); letter-spacing: .1em; }
.metric strong { color: var(--text); font-size: 34px; font-weight: 720; }
.metric:first-child { border-color: rgba(0, 0, 0, .16); }
.metric:first-child strong { color: var(--text); }

.panel-title { margin-bottom: 20px; }
.refresh { color: #217a4b; }

select,
input,
textarea {
  color: var(--text);
  background: #fff;
  border-color: var(--line);
  box-shadow: none;
}

button,
a { -webkit-tap-highlight-color: transparent; }

.primary,
.start-call,
.demo-phone-action,
.email-report-action,
.email-case-action,
.scenario-toggle,
.expired-primary {
  color: #fff;
  background: #1d1d1f;
  border-color: #1d1d1f;
  box-shadow: none;
}

.primary:hover,
.start-call:hover,
.demo-phone-action:hover,
.email-report-action:hover,
.email-case-action:hover,
.scenario-toggle:hover { color: #fff; background: #000; box-shadow: none; transform: none; }

.ghost,
.refresh-button,
.branch-toggle,
.dashboard-link a,
.ticket-dashboard-link {
  color: var(--text);
  background: #fff;
  border-color: var(--line);
  box-shadow: none;
}

/* Operations hero: content first, diagram second */
.hero { align-items: center; gap: 54px; }
.hero > div > p:last-child { color: var(--text-dim); line-height: 1.65; }
.hero-link { color: var(--text); font-weight: 750; text-decoration: none; }
.hero-link:hover { text-decoration: underline; text-underline-offset: 5px; }

.ops-orbit {
  min-height: 420px;
  background: #fff;
  border: 1px solid rgba(0, 0, 0, .08);
  border-radius: 30px;
  box-shadow: 0 18px 55px rgba(0, 0, 0, .05);
}
.ops-orbit::before { opacity: .25; background-image: radial-gradient(#c7c7cc 1px, transparent 1px); background-size: 22px 22px; }
.orbit-glow { display: none; }
.orbit-ring { border-color: rgba(0, 0, 0, .09); box-shadow: none; }
.orbit-ring-two { opacity: .55; }
.orbit-core {
  color: var(--text);
  background: #f5f5f7;
  border-color: rgba(0, 0, 0, .12);
  box-shadow: 0 10px 30px rgba(0, 0, 0, .08);
}
.core-pulse { border-color: rgba(0, 0, 0, .18); }
.core-mark {
  color: #fff;
  background: #1d1d1f;
  box-shadow: none;
}
.orbit-core small { color: var(--text-faint); }
.orbit-node {
  color: var(--text);
  background: rgba(255, 255, 255, .96);
  border-color: rgba(0, 0, 0, .09);
  box-shadow: 0 8px 24px rgba(0, 0, 0, .055);
}
.orbit-node:hover { border-color: rgba(0, 0, 0, .18); transform: translateY(-2px); }
.orbit-icon { color: var(--text); background: #f2f2f4; border-color: transparent; }
.orbit-node small,
.orbit-node em { color: var(--text-faint); }
.orbit-status { color: var(--text-faint); background: #fff; border-color: var(--line); }
.orbit-status b { color: var(--text); }
.orbit-status i { background: #34c759; box-shadow: none; }

/* Dashboard sections */
.agency-actions {
  background: #fff;
  border-color: rgba(0, 0, 0, .075);
}
.agency-action-copy small { color: var(--text-dim); }
.agency-action-buttons button {
  color: var(--text);
  background: #f5f5f7;
  border-color: transparent;
  text-align: center;
}
.agency-action-buttons button:hover { color: #fff; background: #1d1d1f; border-color: #1d1d1f; }

.handling-lane,
.notification-policy > div {
  color: var(--text);
  background: #f7f7f8;
  border-color: transparent;
}
.handling-lane > p { color: var(--text-dim); }
.handling-lane.automated { border-color: rgba(48, 164, 108, .2); background: #f3faf6; }
.handling-lane.automated > span { color: #217a4b; }
.handling-lane.human { border-color: rgba(0, 0, 0, .08); }
.handling-lane.human > span { color: var(--text-dim); }
.handling-lane.emergency { border-color: rgba(215, 58, 73, .18); background: #fff7f7; }
.handling-lane.emergency > span { color: #c52e3e; }
.notification-policy span { color: var(--text); background: #eaeaed; }
.notification-policy small,
.configured-recipient { color: var(--text-faint); }

.view-tabs { background: #e9e9ec; border: 0; }
.view-tabs button { color: var(--text-dim); }
.view-tabs button.active { color: var(--text); background: #fff; box-shadow: 0 2px 8px rgba(0, 0, 0, .07); }

.live-intel-panel,
.report-status {
  color: #fff;
  background: #1d1d1f;
  border-color: #1d1d1f;
  box-shadow: none;
}
.live-intel-panel::after { display: none; }
.live-intel-panel h2,
.live-intel-panel .pulse-card strong,
.report-status strong { color: #fff; }
.live-intel-panel .eyebrow,
.live-intel-panel .refresh,
.report-status p { color: #a1a1a6; }
.pulse-card { background: rgba(255, 255, 255, .075); border-color: rgba(255, 255, 255, .08); }
.pulse-card span { color: #a1a1a6; }

.branch-score,
.risk-factor,
.risk-factor.medium,
.action-row,
.routing-row,
.verification-row,
.action-center,
.office-summary div,
.office-issue-row,
.email-preview,
.volume-chart,
.volume-legend span {
  color: var(--text);
  background: #f7f7f8;
  border-color: rgba(0, 0, 0, .065);
}
.branch-score small,
.risk-factor small,
.email-preview p { color: var(--text-dim); }
.score-bar,
.office-chart-track,
.office-issue-track,
.volume-stack { background: #e5e5e8; }
.score-bar span { background: #1d1d1f; }
.branch-breakdown span,
.branch-breakdown em,
.client-tags span,
.client-tags em { color: var(--text-dim); background: #eaeaed; }

.risk-panel { box-shadow: 0 1px 2px rgba(0,0,0,.025), 0 10px 32px rgba(0,0,0,.035); }
.risk-factor { border-color: rgba(215, 58, 73, .1); background: #fff8f8; }
.risk-factor.medium { border-color: rgba(198, 118, 0, .12); background: #fffaf3; }

.volume-chart { background: #f7f7f8; }
.volume-legend span { background: #fff; }
.absence-segment { background: #ff453a; }
.transport-segment { background: #ff9f0a; }
.housing-segment { background: #636366; }
.other-segment { background: #aeaeb2; }
.absence-key { background: #ff453a; }
.transport-key { background: #ff9f0a; }
.housing-key { background: #636366; }
.other-key { background: #aeaeb2; }

.analytics-card {
  color: var(--text);
  background: #f7f7f8;
  border-color: rgba(0, 0, 0, .065);
}
.analytics-card h3,
.analytics-card strong { color: var(--text); }
.analytics-card > div:first-child p,
.analytics-card > small { color: var(--text-dim); }
.analytics-donut {
  background: radial-gradient(circle at center, #f7f7f8 0 53%, transparent 54%), conic-gradient(#1d1d1f calc(var(--value)*1%), #dedee3 0);
  box-shadow: none;
}
.automation-visual dl div { border-color: rgba(0, 0, 0, .08); }
.dot-ai { background: #1d1d1f; }
.dot-human { background: #aeaeb2; }
.response-bars i,
.analytics-branches i { background: #dedee3; }
.response-bars b.fast,
.response-bars b.medium { background: #1d1d1f; }
.spark-line { stroke: #1d1d1f; }
.capacity-sparkline circle { fill: #636366; filter: none; }

.report-orb { background: #2c2c2e; box-shadow: none; }
.report-orb span { background: #fff; box-shadow: none; }
.email-top span { color: var(--text-faint); }
.email-top b { color: #217a4b; }

.office-chart-card { background: #fff; }
.office-capacity-card { color: #fff; background: #1d1d1f; border-color: #1d1d1f; }
.office-capacity-card h3,
.office-capacity-card strong { color: #fff; }
.office-capacity-card p,
.office-capacity-card span { color: #a1a1a6; }
.office-insight-card { background: #fff; }
.office-insight-card span { color: var(--text-faint); }
.office-insight-card strong { color: var(--text); }
.office-issue-row { background: #f7f7f8; }

.scenario { color: var(--text); background: #f7f7f8; border-color: transparent; }
.scenario span { color: var(--text-dim); }
.scenario.active { color: #fff; background: #1d1d1f; border-color: #1d1d1f; box-shadow: none; }
.scenario.active span { color: #c7c7cc; }
.ticket { color: var(--text); background: transparent; border: 0; border-bottom: 1px solid #e5e5e8; box-shadow: none; }
.ticket small { color: var(--text-dim); }
.recording-row a,
.recording-label { color: var(--text); }
.compliance-note { color: var(--text-dim); background: #f7f7f8; border-color: transparent; }

/* A compact recording library above the operational case feed. */
.conversation-history-player {
  margin: 0 0 22px;
  padding: 18px;
  color: var(--text);
  background: #f7f7f8;
  border: 1px solid rgba(0, 0, 0, .065);
  border-radius: 20px;
}
.conversation-history-head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 16px;
  margin-bottom: 14px;
}
.conversation-history-copy span,
.conversation-history-copy strong,
.conversation-history-copy small { display: block; }
.conversation-history-copy span {
  color: var(--text-faint);
  font-size: 9px;
  font-weight: 800;
  letter-spacing: .13em;
  text-transform: uppercase;
}
.conversation-history-copy strong {
  margin-top: 5px;
  color: var(--text);
  font-size: 17px;
  font-weight: 760;
  letter-spacing: -.025em;
}
.conversation-history-copy small {
  margin-top: 5px;
  color: var(--text-dim);
  font-size: 10px;
  line-height: 1.45;
}
.conversation-history-count {
  flex: 0 0 auto;
  padding: 7px 10px;
  color: #217a4b;
  background: #edf8f1;
  border-radius: 999px;
  font-size: 9px;
  font-weight: 800;
  letter-spacing: .05em;
  text-transform: uppercase;
}
.conversation-history-list { display: grid; gap: 8px; }
.conversation-history-item {
  display: grid;
  grid-template-columns: minmax(0, 1fr) minmax(210px, 250px);
  gap: 14px;
  align-items: center;
  padding: 12px 13px;
  background: #fff;
  border: 1px solid rgba(0, 0, 0, .065);
  border-radius: 15px;
}
.conversation-history-meta { min-width: 0; }
.conversation-history-meta strong,
.conversation-history-meta small { display: block; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.conversation-history-meta strong { color: var(--text); font-size: 11px; }
.conversation-history-meta small { margin-top: 4px; color: var(--text-dim); font-size: 9px; }
.conversation-history-meta .conversation-history-kind {
  display: inline-flex;
  width: max-content;
  margin-top: 7px;
  padding: 4px 7px;
  color: var(--text);
  background: #f2f2f4;
  border-radius: 999px;
  font-size: 8px;
  font-weight: 800;
  letter-spacing: .07em;
  text-transform: uppercase;
}
.conversation-history-controls { display: grid; gap: 6px; justify-items: start; }
.conversation-history-controls audio { width: 100%; height: 34px; }
.conversation-history-controls a {
  color: var(--text-dim);
  font-size: 8px;
  font-weight: 800;
  letter-spacing: .08em;
  text-decoration: none;
  text-transform: uppercase;
}
.conversation-history-controls a:hover { color: var(--text); text-decoration: underline; }
.conversation-history-error { color: #b42318; font-size: 9px; }
.conversation-history-item.recording-unavailable { border-color: rgba(180, 35, 24, .2); }

@media (max-width: 640px) {
  .conversation-history-player { margin-inline: -2px; padding: 14px; }
  .conversation-history-head { display: grid; }
  .conversation-history-count { width: max-content; }
  .conversation-history-item { grid-template-columns: 1fr; }
  .conversation-history-controls { width: 100%; }
}

/* Guest and internal demo labels */
.guest-scope {
  color: var(--text);
  background: #fff;
  border-color: var(--line);
  box-shadow: none;
}
.guest-scope span,
.guest-scope small { color: var(--text-dim); }
.demo-environment-banner,
.guest-demo .demo-environment-banner {
  color: var(--text);
  background: #fff;
  border-color: var(--line);
  box-shadow: 0 8px 24px rgba(0, 0, 0, .04);
}
.demo-environment-banner span,
.guest-demo .demo-environment-banner span { color: var(--text-dim); }
.guest-demo .demo-environment-banner strong { color: var(--text); }

/* Voice demo */
.call-main { width: min(1180px, calc(100% - 40px)); padding-top: 52px; }
.call-hero { max-width: 860px; margin-bottom: 34px; }
.call-hero h1 { font-size: clamp(42px, 5.2vw, 66px); color: var(--text); }
.call-hero p { color: var(--text-dim); }
.call-hero::before,
.call-hero::after { display: none !important; }

.demo-phone-card {
  color: var(--text);
  background: #fff;
  border-color: rgba(0, 0, 0, .08);
  border-radius: 24px;
  box-shadow: 0 12px 40px rgba(0, 0, 0, .045);
}
.demo-phone-label,
.demo-phone-note { color: var(--text-dim); }
.demo-phone-number { color: var(--text); }
.demo-phone-action { border-radius: 999px; }
.channel-pills span { color: var(--text-dim); background: #fff; border-color: var(--line); }
.demo-switch { background: #e9e9ec; border-color: transparent; }
.demo-switch a { color: var(--text-dim); }
.demo-switch a.active,
.demo-switch .enhanced-link { color: var(--text); background: #fff; }

.call-layout { gap: 18px; }
.call-card {
  min-height: 420px;
  color: var(--text);
  background: #fff;
  border: 1px solid rgba(0, 0, 0, .075);
  border-radius: 28px;
  box-shadow: 0 12px 42px rgba(0, 0, 0, .045);
}
.call-card::before { display: none; }
.call-card h2 { color: var(--text); }
.call-card p { color: var(--text-dim); }
.call-card .eyebrow { color: var(--text-dim); }

.public-phone-guide {
  background: #f5f5f7;
  border-color: transparent;
}
.public-phone-guide span,
.public-phone-guide small { color: var(--text-dim); }
.public-phone-guide a { color: var(--text); }
.call-step { color: var(--text); background: #f7f7f8; border-color: transparent; }
.call-step b { color: #fff; background: #1d1d1f; }
.call-step small { color: var(--text-dim); }
.widget-note { color: var(--text-dim); background: #f7f7f8; border-color: transparent; }

.mode-option { color: var(--text); background: #f7f7f8; border-color: transparent; }
.mode-option span { color: var(--text-faint); }
.mode-option.active { color: #fff; background: #1d1d1f; border-color: #1d1d1f; box-shadow: none; }
.mode-option.active span { color: #c7c7cc; }
.voice-console { background: #f7f7f8; border-color: transparent; }
.voice-orb { filter: none; }
.voice-orb span { background: #1d1d1f; box-shadow: none; }
.voice-status strong { color: var(--text); }
.voice-status span { color: var(--text-dim); }
.end-call { color: var(--text); background: #fff; border-color: var(--line); }
.chat-composer input { color: var(--text); background: #fff; border-color: var(--line); }
.chat-composer input::placeholder { color: var(--text-faint); }
.chat-composer button { color: #fff; background: #1d1d1f; }

.identity-card { border-radius: 24px; }
.worker-option,
.identity-item,
.prompt-card,
.selected-scenario {
  color: var(--text);
  background: #f7f7f8;
  border-color: transparent;
}
.worker-option strong { color: var(--text); }
.worker-option small,
.identity-item span,
.prompt-card span,
.selected-scenario p { color: var(--text-dim); }
.worker-option.active,
.prompt-card:hover,
.prompt-card.active {
  color: #fff;
  background: #1d1d1f;
  border-color: #1d1d1f;
  box-shadow: none;
}
.worker-option.active strong,
.worker-option.active small,
.prompt-card.active span,
.prompt-card:hover span { color: #d1d1d6; }
.caller-recognition { color: var(--text); background: #f3faf6; border-color: rgba(48, 164, 108, .18); box-shadow: none; }
.caller-recognition span { color: #217a4b; }
.caller-recognition strong { color: var(--text); }
.caller-recognition small { color: var(--text-dim); }
.selected-scenario > span,
.scenario-group h4 { color: var(--text-dim); }
.selected-scenario button { color: var(--text); background: #fff; border-color: var(--line); }
.privacy { color: var(--text-dim); }

.live-demo-stage {
  background: #eaeaed;
  border: 0;
  border-radius: 30px;
}
.stage-badge { color: var(--text-dim); background: #fff; border-color: transparent; }
.stage-panel { border-radius: 22px; }
.stage-panel-title small { color: var(--text-faint); }
.panel-icon { color: var(--text); background: #ededf0; }
.transcript-empty { color: var(--text-faint); border-color: var(--line); }
.message.agent { color: var(--text); background: #ededf0; }
.message.agent strong { color: var(--text-dim); }
.message.user { color: #fff; background: #1d1d1f; }
.message.user strong { color: #c7c7cc; }
.capture-item { background: #f7f7f8; box-shadow: none; }
.capture-item span { color: var(--text-faint); }
.workflow-step { color: var(--text-faint); }
.workflow-step.active { color: var(--text); }
.workflow-step.active i { background: #1d1d1f; box-shadow: 0 0 0 1px #1d1d1f, 0 0 0 5px rgba(0,0,0,.06); }
.workflow-step.done { color: #217a4b; }
.ticket-reveal { color: #fff; background: #1d1d1f; box-shadow: none; }
.ticket-reveal h3 { color: #fff; }
.ticket-reveal-copy .eyebrow,
.ticket-reveal-copy > p:not(.eyebrow) { color: #c7c7cc; }

.demo-lock { background: rgba(245, 245, 247, .72); backdrop-filter: blur(18px); }
.demo-lock-card { color: var(--text); background: #fff; border-color: var(--line); box-shadow: 0 24px 80px rgba(0, 0, 0, .14); }
.demo-lock-mark { color: #fff; background: #1d1d1f; }
.demo-lock-card p { color: var(--text-dim); }
.demo-lock-card input { color: var(--text); -webkit-text-fill-color: var(--text); background: #f7f7f8; border-color: var(--line); caret-color: var(--text); }
.demo-lock-card button { background: #1d1d1f; }
.demo-lock-card button:hover { background: #000; }

.client-demo-footer { color: var(--text-dim); background: #ededf0; border-color: var(--line); }
.client-demo-footer strong,
.client-demo-footer a { color: var(--text); }
.client-access-bar { color: var(--text); background: #fff; border-color: var(--line); box-shadow: none; }
.client-access-bar span { color: var(--text-dim); }

.mobile-jump-nav {
  background: rgba(250, 250, 252, .92);
  border-color: rgba(0, 0, 0, .08);
  box-shadow: 0 -8px 28px rgba(0, 0, 0, .05);
  backdrop-filter: saturate(180%) blur(20px);
}
.mobile-jump-nav button,
.mobile-jump-nav a { color: var(--text-dim); }
.mobile-jump-nav .active { color: var(--text); }

@media (max-width: 850px) {
  :root { --section-y: 40px; }
  .hero { gap: 34px; }
  .ops-orbit { min-height: 410px; }
  .call-main { width: min(100% - 28px, 1180px); }
}

@media (max-width: 620px) {
  header {
    height: auto;
    min-height: 68px;
    padding: 10px 14px;
    row-gap: 8px;
  }
  .brand > span { width: 36px; height: 36px; border-radius: 11px; }
  .top-nav { padding-bottom: 4px; }
  .top-nav a { padding: 8px 12px; }
  main { padding-inline: 16px; }
  .guest-scope { margin-inline: 16px; }
  .demo-environment-banner { position: relative; flex-direction: column; gap: 3px; padding: 10px 16px; }
}

@media (max-width: 520px) {
  h1 { font-size: clamp(38px, 11vw, 50px); }
  .panel { padding: 20px; border-radius: 22px; }
  .metrics { margin-top: 32px; }
  .metric { padding: 18px; }
  .metric strong { font-size: 29px; }
  .ops-orbit { border-radius: 24px; }
  .call-main { width: 100%; padding-inline: 16px; }
  .call-card,
  .identity-card,
  .live-demo-stage { padding: 20px; border-radius: 24px; }
  .demo-phone-card { align-items: stretch; border-radius: 22px; }
  .demo-phone-action { width: 100%; text-align: center; }
}

@media (prefers-reduced-motion: reduce) {
  *, *::before, *::after { scroll-behavior: auto !important; animation-duration: .01ms !important; animation-iteration-count: 1 !important; transition-duration: .01ms !important; }
}